Privacy Policy

1. Introduction

Quanten ("we", "us", "our") is committed to handling personal data responsibly. This Privacy Policy describes the personal information we collect, how we use it, and the rights available to individuals under Malaysian law.

This policy applies to information collected through our website at quanten.site, through our contact forms, and in the course of delivering our services. Our programmes are educational materials, document templates, B2B operational consulting, and awareness programme services.

Questions about this policy may be directed to [email protected].

2. Personal Data We Collect

We collect the following categories of personal data:

• Contact information — name, email address, phone number, provided when you submit an enquiry form or communicate with us directly.
• Organisation details — employer name, role, and sector context provided voluntarily during enquiry or engagement scoping.
• Workshop and module participation data — records of programme participation where required for delivery and record-keeping purposes.
• Website usage data — browser type, pages visited, time on site, collected via cookies and analytics tools where consent is given.

We collect personal data through contact forms on this website, via email, and in the course of delivering services. The legal bases for processing under the Personal Data Protection Act 2010 (Malaysia) include consent (where you submit a form or request a service), contractual necessity (where processing is required to deliver an agreed engagement), and legitimate interests (where processing supports our business operations without overriding individual rights).

Personal data collected through enquiry forms is retained for up to 24 months from the date of collection. Client engagement records are retained for up to 7 years for compliance and accounting purposes.

3. How We Use Personal Data

We use the personal data we collect for the following purposes:

• Responding to enquiries and communicating programme details
• Delivering contracted services, including workshops, modules, and programme consulting engagements
• Issuing invoices and managing payment records
• Sending service-related communications relevant to an active engagement
• Improving our website and service quality, based on aggregated usage data

We do not sell personal data to third parties. We do not use personal data for unsolicited marketing without explicit consent.

Personal data may be shared with third-party service providers who support our operations (for example, email hosting providers), where those providers are bound by appropriate data processing agreements. We do not transfer personal data outside Malaysia except where required to do so by the nature of the service provider relationship, and only where adequate protections are in place.

4. Data Protection Measures

We take reasonable technical and organisational steps to protect personal data from unauthorised access, disclosure, or loss. These measures include:

• Encrypted transmission of data submitted via website forms (HTTPS)
• Access controls limiting who within the organisation can view personal data
• Secure storage of engagement records

In the event of a data breach that affects the rights of individuals, we will notify affected persons and relevant authorities as required under Malaysian law.

5. Cookies

Our website uses cookies to support basic functionality and, where consent is given, to understand how visitors engage with content. Cookies are small data files stored on your device by your browser.

We use essential cookies (required for the site to function) and optional analytics cookies (used to understand page visits and content engagement). You can manage your cookie preferences at any time via our Cookie Policy page.

6. Your Rights

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the right to:

• Access the personal data we hold about you
• Correct inaccurate or incomplete personal data
• Withdraw consent to processing, where processing is based on consent
• Request deletion of personal data, subject to our legal retention obligations
• Object to processing where we rely on legitimate interests as the legal basis

To exercise any of these rights, please write to us at [email protected]. We will respond within 21 days of receiving a request. In cases where we are unable to fulfil a request, we will explain the reason.

If you have concerns about how your personal data has been handled, you may contact the Personal Data Protection Department of Malaysia (PDPD) via the Ministry of Digital's official channels.

7. Third-Party Links

Our website may contain links to external sites or resources. We are not responsible for the privacy practices of those third parties. We encourage you to review the privacy policies of any external sites you visit.

8. Age Restriction

Our services are intended for business and professional use by persons aged 18 and above. We do not knowingly collect personal data from persons under the age of 18. If we become aware that we have inadvertently collected data from a minor, we will delete it promptly.

9. Policy Updates

We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date at the top of the page. Continued use of our website or services after any update constitutes acceptance of the revised policy. For material changes, we will provide additional notice where appropriate.

10. Contact

The data controller for personal data collected through this website and in the course of Quanten's services is:

Quanten
Level 21, Menara IGB
Mid Valley City, Lingkaran Syed Putra
59200 Kuala Lumpur, Malaysia
Email: [email protected]